Latest Information on Cancellations
Dear friends of the Pierre Boulez Saal,
By the decision of the Berlin Senate of April 21, the measures to contain the spread of the corona virus (SARS-CoV-2) in theaters, opera houses, and concert halls have been extended through July 31, 2020. All events in the Pierre Boulez Saal until that date are cancelled or postponed indefinitely. The box office and foyer of the Pierre Boulez Saal as well as the Café Divan will also remain closed until further notice. All customers will receive a full refund for the cost of any tickets purchased for events during this period, free of charge, in the following manner:
Purchased through Pierre Boulez Saal customer account
The total amount paid for all tickets purchased for events up to and including July 31, 2020 will automatically be credited to your customer account. You may access your account here in the online shop of the Pierre Boulez Saal. Due to the current situation, we kindly ask you to allow a few days for the amount to appear in your customer account.
With your customer account you have the following options:
1. Donate an amount of your choice to the emergency relief fund of the Deutsche Orchester-Stiftung (German Orchestra Foundation, DOS) through our online shop. With your contribution, you support freelance musicians who are affected particularly strongly by current cancellations.
2. Use your credit to purchase a Pierre Boulez Saal gift voucher or to purchase tickets for the upcoming 2020–21 season. Sales start in mid-June.
3. If you would like a full refund, please contact us at email@example.com, quoting your full name and bank account details (IBAN and BIC).
Purchased without customer data (anonymously)
Please contact us at firstname.lastname@example.org, quoting your transaction number (found in the top right corner of your ticket) and let us know which of the three options shown above we may implement for you.
Tickets purchased from sales partners
If you purchased tickets from one of our distributors and not from the Pierre Boulez Saal, please contact their sales outlets directly.
Thank you for your understanding.
The Pierre Boulez Saal Team
See you online!
Please join us and keep experiencing great music in our new online concert series INTERMISSION – Bringing the Music to Your Living Room: In the coming weeks we will continue to offer concerts and make available select video productions of highlights from past seasons for free steaming. The musical journey of discovery continues even during this involuntary break.